Shipping Policy

For vacuum cleaners only:

We do not offer express shipping and we do not ship outside of the Philippines.

Orders will be delivered by our official partner couriers. You will receive the tracking details by email once your order has been processed.

Please note that our couriers will respect and follow all government and barangay mandated Community Quarantine guidelines. In light of this, some areas may experience longer delays in shipping. We will do our best to keep you updated of any changes and delays in shipping days.

Order cut-off is at 7:00 AM on business days. Orders made after 7:00 AM will be processed the next business day. For example, if you order an item at 12:00 PM on Saturday, your order will be processed on Monday, assuming Monday is not a holiday.

The standard delivery schedule is as follows:

• Metro Manila – 3 to 4 business days
• Luzon – 7 to 10 business days
• Visayas and Mindanao – 9 to 16 business days (except Cebu City)
• Cebu City – 14 to 21 business days

Please note that the delivery lead times only count business days and do not include Sundays and holidays.

If an item is returned to Focus Global Inc. by the courier for any reason other than our error, the buyer will be responsible for covering the shipping costs for both directions. Please verify the address to ensure that you have provided the correct address prior to placing your order.

If a shipment is stolen or damaged due to delivery, please report the incident to Focus Global Inc. via email at customersupport@focusglobalinc.com and provide your order number for immediate resolution.

For built-in appliances, please talk to your FGI sales designer.

Shipping Fee

For vacuum cleaners only:

We offer nationwide free shipping for items above PHP 3,000.

We will only cover shipping on the initial order. All additional shipping charges for any reason of any kind are the responsibility of the buyer.

For built-in appliances, please talk to your FGI sales designer.

Serviceable Areas

For vacuum cleaners only:

You can see the full list of serviceable areas here with their respective delivery lead times. Please note that the delivery lead times only count business days and do not include Sundays and holidays.

Orders that meet both factors below are considered as bulky orders and will have an additional 2 days to get delivered from the original timeline below.

One side is more than 50cm Weight is more than 50kg Email us at customersupport@focusglobalinc.com or message us through the Chat / Support box at the bottom-left corner of your screen if you have further questions!

For built-in appliances, please talk to your FGI sales designer.

Return Policy

For vacuum cleaners only:

Only products purchased from this website are covered by this Return Policy. We only accept the conditions below:

If the item was damaged during shipment, we will replace the damaged part. If the item arrived defective, it will be covered under our Warranty Policy. If we shipped the wrong item, we will pull it out and reship the correct item. All return requests are subject to approval and must be made within 7 days from the date you received the item. Please send us an email at customersupport@focusglobalinc.com with the following information to avoid any delays in the review and approval process.

Reason for return, including photos or videos of the issue Your Order ID Your Name, Email, Address, and Daytime Phone Number Please note that the actual item returned will still go through a final evaluation process before your refund can be processed.

For built-in appliances, please refer to your terms and conditions.

Refund Policy

For vacuum cleaners only:

This Refund Policy does not apply to the following reasons:

Change of mind Defects due to misuse or mishandling of items by the customer Discovery of the lower price of the same item from another store / platform Should the item pass the final evaluation process, accounts will be credited within 7-10 business days.

There are no fees to process refunds. However, payment transactions and shipping fees are non-refundable.

For built-in appliances, please refer to your terms and conditions.

Warranty Policy

For vacuum cleaners only:

If your purchase falls under the warranty period of 2 years from purchase and meets the following necessary conditions, we will repair and service your unit for free.

• Product was purchased from this website or any Focus Global Inc store. Proof of purchase must be presented to claim the warranty.
• Damage is confirmed by our inspection team to be not caused by any accident, alteration, misuse, abuse, neglect, normal wear and tear (including parts that might wear out over time; e.g. batteries, filters, floor head, bulbs, etc.), commercial use, improper assembly, disassembly, failure to provide reasonable and necessary maintenance, fire, flood, acts of God, or repair by anyone unless directed by our authorized store.

This Warranty Policy does not cover products with damaged packaging or with minor aesthetic defects.

The Warranty Policy does not cover the cost of transporting the unit to and from the customer nor to and from the service center. Shipping costs will be at the expense of the customer.

Units that do not fall under the conditions above can still be brought in for repairs and servicing in our designated FGI service center:

• Focus Global Inc Pioneer cor Reliance Streets, Mandaluyong City Open Mondays to Saturdays, 8 AM – 5 PM (02) 8634 8587 or +63 917 1200 111

For built-in appliances:

All built-in appliance purchases are covered by a FULL TWO-YEAR WARRANTY as long as it meets the following conditions:

• Product was purchased from the website or through Focus Global Inc stores
• Product was used for personal or residential use only. Miele appliances are designed to withstand average household use, using them in any commercial capacity will void your warranty.

Your Miele warranty is valid for two (2) years upon the date of delivery or one (1) month after the agreed upon original delivery date, whichever comes first.

This warranty shall cover the repair and replacement of parts that are deemed defective by our inspection team, and subject to the terms and conditions included in the warranty card to be provided upon the delivery and installation of your appliance.